Dispute Resolution | KONCHECK

Guide to Dispute

your Nationally Coordinated Criminal History Check (NCCHC) Result


What does it mean to dispute
your NCCHC Result?

If an applicant believes there may be an error or a problem with the result they have received, they may contact the organisation who lodged their police check application to raise a dispute. The result that is displayed in the police check certificate will be one of the factors a job offer may depend on. An error may occur from time to time where there may be incorrect police records and/or data integrity issues, which can lead to incorrect information provided in the result. An appeal to dispute a result occurs when an applicant feels that their police check result contains some inaccurate information.

What is Your Right to Dispute

What is your right to dispute?

You have a right to dispute your result if you claim
any one of the following reasons:
  • The police information released does not belong to you
  • Part of the police information does not belong to you
  • The police information belongs to you, but the details are inaccurate
  • The police information belongs to you, but should not have been released

Before appealing to raise a dispute...

The certificate must be understood in detail. Prior to appealing for a dispute, some details to double check are:
  • Your personal information displayed on the certificate such as names (including maiden, previous or alias names if any), gender, date of birth is correct
  • If an offence listed should be spent
  • The organisation who lodged the police check. To enquire about raising a dispute, an applicant must ensure they contact the organisation who lodged their police check, as only that relevant organisation can and will be responsible for handling the dispute. The ACIC or local state police agencies do not resolve disputes when applicants contact them directly. You must contact the accredited agency to raise a dispute. Contacting the wrong provider can only delay the process.
Before appealing to raise a dispute
What is the process for resolving a dispute with KONCHECK

If you applied for a NCCHC through KONCHECK,
follow these 6 steps to raise a dispute:

Check result is received

The Police check is received by us and provided to you as soon as practicable.

How it works
Step 1
How it works
Step 2

Applicant reviews the result

You review your Police check result and contact us if:
  • The Police information released does not belong to you.
  • Part of the information does not belong to you.
  • The Police information belongs to you, but the details are incorrect.
  • The Police information belongs to you but was not supposed to be released.

Applicant contacts us to raise a dispute

If you want to raise a dispute, you can contact us on:
Email: support@koncheck.com
(include your first name, surname and police check reference number)
Phone: 03-96201497
We will help you with any questions you may have regarding your dispute.

How it works
Step 3
How it works
Step 4

Completion of a dispute form

KONCHECK will provide you with dispute form. You are required to complete the form and attach the necessary supporting documents. We verify and review this information and lodge the dispute form with the ACIC on your behalf.

Police check result is reviewed again

The Police agency will review the result of your police check again and may ask for more information if necessary.

How it works
Step 5
How it works
Step 6

Applicant is notified of the dispute outcome

A Dispute outcome can be successful or unsuccessful. A successful Dispute outcome means amendment/s have been made to the previously issued Police check result. An unsuccessful Dispute outcome means no change has been made to the police check result.

At the end of the dispute process, we will receive and then provide you with the new Police check result (either successful or unsuccessful).

Time Frame of a Dispute Process

A police check dispute may take anywhere between one day to a few weeks, depending on the complexity. It may take a couple of weeks for the police to acquire more information from external sources, such as a Court or another police agency. Once KONCHECK receives the outcome, they will notify the applicant on the same day.

You are strongly advised not to dispute police check information provided by KONCHECK to ACIC directly or a local state police agency. Please contact us to raise a dispute.
Time Frame of a Dispute Process