FAQs

Many users are confused about whether they should be applying for their NCCHC online or in-person, i.e., manually.

Online applications are easy, flexible & cost-effective. Being government approved, online applications are able to build trust & accuracy. It lets you take full control over your information & provides your result within the stipulated time without you moving a muscle! A hassle-free payment method also incentivizes users to choose this method over its traditional counterpart.

For your ease of understanding: -

No.	Basis of Comparison	Manual Application	Online Application
1.	Trust & Accuracy	Manual data provided can be a little difficult to trust; questioning its accuracy & increasing the chances of errors.	With online applications, the trust & accuracy of the data provided is high thereby ensuring a decrease in the number of errors.
2	Time Taken	Manually it can take up to 5 days to simply receive & start the formalities.	Electronically, the process of application & assessment can be done under 10 minutes.
3	Ease of Access	The Identity Documents can take a much longer time to be authenticated.	The Photo Identification Documents can be quickly uploaded online & verified.
4	Administrative Process	Since it is manually intensive, the administrative process is very comprehensive.	Being online, the administrative process is easy & flexible.
4	Payment	The payment method is complicated & problematic in this case.	It can be done through Net banking or Debit/Credit cards.

Through us! It is merely a five-step process:-

Step 1 – Enter your name and verify your contact details through a One Time Password. Select the Check Type & Purpose of the police check.

Step 2 – Make an Online Payment. We make NCCHCs 100% online by accepting Master, VISA and AMEX cards for a secure payment through our payment gateway.

Step 3 – Fill our responsive application form by providing Birth Details, Previous Names (if any), Current and Previous Residential Addresses for the last 5 years.

Step 4 – Scan or take a photo of the four ID Documents along with a self-captured photo to support your application. Click here for a complete guide. Provide your consent by electronically signing the form.

Step 5 – Receive NCCHC - 70% of the checks are processed within 1-2 days. It may take longer under special circumstances. Download a sample certificate here.

Your NCCHC application is processed through a very hassle-free procedure wherein:-

Step 1 – After submission of application, the accredited bodies & agencies lodge the application into the national database owned & controlled by ACIC. After which all the details submitted by the applicant are searched through the national database for verification.

Step 2 – If one's details are matched against a police record, then his/her name shall be marked as ‘potential match' and further assessment will be sought for.

Step 3 – Police agencies then refer to their records to assess the amount of information which can be disclosed about the candidate.

Step 4 – The police check is released.

Yes, once the results are up, you will receive a notification via email of the same. Then, you can log in to KONCHECK to view and download your certificate. We do not provide hard copies of the certificate.

You shall receive a PDF File via email by us which can be downloaded & printed out for your use.

or, you can log in to KONCHECK to view and download your submitted application.

Click here to view a sample copy of the certificate.

If an applicant provides identity documents using a former name, such as a maiden name, they must provide evidence of the name change in addition to the four identity documents. This means providing either a:

• An Australian Registry of Births, Deaths and Marriages issued change of name certificate; or
• An Australian marriage certificate issued by a State or Territory. Church or celebrant-issued certificates will not be accepted.

It is very rare when one can't meet the minimum identity requirements. However, in an extraordinary case wherein you are unable to satisfy the minimum identity requirements, the Australian Criminal Intelligence Commission (ACIC), shall handle your situation with an Exceptional Circumstances Approach wherein you shall be provided with special provisions to meet your photo identity requirements for the NCCHC.

The following people shall fall under special provisions:

Refer to our Document Guide for more information.

• People whose birth was not registered.
• People who are homeless.
• People who are undocumented arrivals to Australia.
• People living in remote areas.
• Persons who are transgender or intersex.
• People with limited access to ID documents due to how they were raised (e.g. institutional or foster care).
• People with limited participation in society.
• Young people who are yet to establish a social footprint.

When a reasonably legitimate reason is found for not meeting the minimum ID requirements there can be three scenarios:

Special Provision 1: Acceptance of alternative combinations of proof of identity documents

Any combination of identity documents from at least 2 of the 3 categories can be accepted, ensuring a total of four documents are provided.

The combination of the identity documents collected must contain the applicant’s full name, date of birth and a photo.

If the documents presented do not contain a photo of the applicant, they must submit a certified passport-style photo in accordance with the Statutory Declarations Regulations.

Special Provision 2: Verification of applicant identity by an authorised referee

We provide the Verification of applicant identity by an authorised referee form to help you get a written reference from an authorised referee.

The authorised referee must meet a certain set of requirements.

The applicant must also provide as many identity documents as possible to support the use of this provision.

Special Provision 3: Verification of the applicant's claimed identity with a parent, legal guardian or authorised agent

If an applicant meets the Special Provision 3 criteria, they must provide:

• one identity document containing a photograph OR a passport-style photograph certified by a person listed in Schedule 2 of the Statutory Declarations Regulations 1993 (Cth)

Parent, legal guardian or authorised agent must:

• confirm their own identity by meeting the minimum proof of identity documents and
• provide a documentary link between the applicant and the parent or legal guardian, suchas the child’s birth certificate, or
• provide a documentary link between the applicant and their authorised agent, such as a signed power of attorney.

For further clarifications, please refer to our document guide here.

In addition to the “Minimum Identification Requirement” the applicant must provide a self-captured photo of them holding their photo ID to prove that they in fact are the person in their photo ID.

• Take a headshot of yourself with your photo ID.
• Make sure the photo ID that you are holding is visible & readable.
• Upload this photo in addition to the four IDs to support your application.

A standard National police check costs AUD 41.50. Nationally Coordinated Criminal History Check for volunteer or unpaid employment positions cost AUD 22.50.

• 70% of all checks are processed & received within 1-2 business days.
• 30% of all checks may take more than 10 business days if an individual’s name is similar to another person of interest.

Our staff will have no access to your information. If you have further queries, refer our Privacy Policy and Terms & Conditions to understand how we keep your personal information personal.

The cost for police check is not refunded after an application is lodged for submission on our website upon payment.

We also do not offer refunds:-

• If you submit your application by entering the wrong check type or reason for the check.
• If you fail to enter complete information or make errors in providing the required information in our online form.
• If you change your mind after completing the application process in full or in parts.
• Not providing the requisite identification documents while submitting the application.
• If you provide false or incorrect information while making the police check application.
• Checks that have already been submitted by us to the ACIC.
• Duplicate submissions, or for submissions for checks we are not authorised to process.

For further information on our Refund Policy, please refer to our Terms and Conditions.

A police check result is delayed when an application is flagged for further review. When we submit your police check request to the ACIC, your name, date of birth and your gender are scanned against the police records held in the NSS System (National Police Checking Service Support System) for potential matches. In case you have a common name, or if your name matches with someone who has police history information, then your application is flagged for further review. After which a detailed check is carried out to confirm if the potential match is accurate or not. This may involve investigating police check records held in other state jurisdictions, which may cause delays.

The Nationally Coordinated Criminal History Check (NCCHC) has no associated validity period. These are point-in-time checks and are valid at the time of receiving the results.

If the organization to whom you are submitting the same is accepting any previously issued certificate for its consideration, then you are good to go. Or else you may have to apply for it again.

An informed consent of the person/candidate who is being checked must be obtained, without which a police check cannot be carried out. Therefore, you cannot inquire for a police check on some third person without his/her permission.

Disputes occur when your information, as provided in a police check result, is incorrect. If you want to raise a dispute, you can contact our Support Officer on:

E-mail: support@koncheck.com (include your first name, surname and police check reference number)

For more information, please refer to our Dispute Process

The extent of personal information and police information released to you depends on the reason or purpose of the police check.