Terms & Conditions

KONCHECK Terms of Use

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KONCHECK is a registered business of KONZE ENTERPRISE PTY LTD. This website is owned and operated by Konze Enterprise Pty Ltd, hereafter may be referred to as “We”, “Us” or “Our”. With the usage of the site, the user accepts they have read, understood, acknowledge and agree to the terms and conditions of the parent company and listed herein. The Terms & Conditions are in accordance with our Privacy Policy (which can be found here ) and are subject to any changes or revisions.

Upon the submission of an application, the applicant permits KONCHECK to submit a Nationally Coordinated Criminal History Check to the Australian Criminal Intelligence Commission (ACIC) on their behalf. In several instances of the website, the acronym NCCHC is used which denotes “Nationally Coordinated Criminal History Check”.

The applicant understands KONCHECK is in full compliance with the Agreement with the ACIC and meets the expectations outlined in the National Police Checking Service Standards.

The applicant agrees they have provided accurate, up-to-date information and thoroughly reviewed all the information and documents they have produced in the application prior to submission. When providing consent, the applicant agrees they have read and understood the criteria for the consent.

The applicant understands KONCHECK does not have any rights to alter the results of a Check Results Report.

KONCHECK is dedicated to providing its’ users information in a smooth and timely manner and process. The user understands that KONCHECK cannot expedite a normal priority application for the Nationally Coordinated Criminal History Check.

An urgent priority can only be applied to police check applications where a delay in results may have a direct impact on the care, safety, or provision of essential services within the community. If the applicant wishes to lodge their police check application on an urgent priority, the purpose of the check specified on the application must fall into an urgent priority category. Upon request, the applicant must be able to provide proof of the specified purpose. KONCHECK reserves the right to deny any request for urgent priorities if it is evaluated that the application does not fall under urgent priority.

An applicant may only request for a follow-up of their police check result after 10 business days of submitting their application. For urgent priority cases, the applicant should wait 5 business days before requesting a follow-up.

police check certificates

KONCHECK only provides a portable document format (commonly known as PDF) for their applicants’ police check results. We do not provide any sort of hard copies of the certificates.

If an entity is concerned about the authenticity of the certificate, they may contact us providing the Applicant’s name and the Reference or Certificate Number. After receiving appropriate consent from the applicant, KONCHECK can validate the authenticity of the certificate for the concerned entity.

Request to remove previous known names

There may be circumstances where an applicant has concerns about the disclosure of previous or alias names and may request the removal of these names from their police check result. Please contact support@koncheck.com for further assistance on this.


If an applicant believes the NCCHC Certificate received contains any incorrect information, they may raise a dispute. For more information on our dispute process, click here.


Given the nature of the digital services provided, KONCHECK does not generally offer a refund or credit on a purchased service unless required under Australian consumer law or other relevant consumer protection laws.

There is legally no obligation to provide a refund or credit in situations including the following:
  • you have changed your mind about an item;
  • you have purchased a service by mistake;
  • you can no longer access the item because the document has been removed from our website (we advise you to download items as soon as the documents are available to avoid this situation).

However, KONCHECK will only provide refunds where KONCHECK evaluates and determines at its sole discretion that extenuating circumstances apply to the Customer. KONCHECK will assess refund or credit requests on their merits, considering the digital nature of KONCHECK services and the type of issue faced by the customer.

KONCHECK will not, in any circumstance, issue a refund for:
  • An applicant’s change of mind (they do not wish to conduct a police check or wish to select another agency to apply, or any other reason leading to a change of mind)
  • Incorrect selection of the Type of Check or the Category of the check (Employment or Volunteer)
  • Unintentional or intentional incorrect entries for the purpose of the check (Position Title, Occupation, or Entitlement, Proposed Place of Work and Location of Work)
  • Providing false or misleading documents or the absence of any required documents
  • Providing false, misleading, or incomplete information in the application form
  • Data entry errors made by the applicant
  • Duplicate application submissions (this means applications submitted with the exact same details within 7 days of the first submission)
  • Submission for checks KONCHECK is not authorised to process
  • Applications previously submitted through another agency or governmental organisation
  • If the applicant has failed to provide any additional information on request by KONCHECK. This information may include any forms, documentation, or proof of the purpose of the police check application.
  • Under the event the application falls under special provisions, and the applicant is not willing to provide further additional information/documentation requested by KONCHECK, which includes retrieving any kind of information from other sources
  • Unemployment due to certificate not being provided in the required timeframe.

If KONCHECK decides to issue a refund or credit, this will generally be done using the same payment method used to make the purchase. Any payment made to you will be made in Australian Dollars.

Procedure for requesting refunds: To request a refund, please email us at support@koncheck.com. The request must be submitted by the registered email ID and include the applicant’s full name, date of birth, reference number, and an explanation of why they are requesting a refund. After assessing the refund request, KONCHECK will decide the quantum of refund which may be in full or in part. An applicant may be liable for a non-negotiable administrative processing fee of 5% irrespective of whether they are granted a refund or not

To the full extent permitted by law, KONCHECK reserves the right to reject any application for a refund at its sole discretion.

Verification Functionality

KONCHECK may embed, incorporate or use verification functionality or features with respect to NCCHC’s, which may include providing access to an online verification of the Agency Information contained in the check, or such other security or integrity measures as determined by KONCHECK.

The customer acknowledges and agrees that by forwarding or making available, or by permitting KONCHECK or another party to forward or make available, a NCCHC to a third party, the customer consents and agrees that such third party may also access the relevant Agency Information of the relevant individual (being the subject of the NCCHC), and use such verification functionality or features with respect to the Agency Check.

The customer acknowledges and agrees that providing such third parties with access to the relevant Agency Information in accordance with such verification functionality or features is appropriate and responsible, and required to maintain security and integrity of the relevant Agency Check.

When you disclose personal information to a third party by giving them a copy of your police check (either in electronic or a hard copy format) you also consent to us also disclosing your personal information to that third party through a verification functionality or feature.

You acknowledge and agree that such disclosure through a verification functionality or feature is appropriate and necessary to maintain security and integrity of the personal information contained in police checks.

Website Content and Access

Although KONCHECK attempts to take reasonable care in formulation and upholding the information available on this website we do not guarantee the reliability, accuracy, extensiveness or adequacy of any of the website content. The user accepts and acknowledges that the content on the website may comprise typographical errors and technical inaccuracies. You understand that the content on KONCHECK is subject to change without any prior notice and may not necessarily be up to date or accurate at the time it is viewed by you.

You are responsible for enquiring with us directly to warrant the accuracy of the material or information you need to rely on. Including the Competition and Consumer Act 2010 and as lawfully permissible, KONCHECK denies all liability for direct or indirect loss as a result of your use of the website and its content.

Intellectual Property and Ownership of Content

All software, technology, designs, materials, information, communications, text, graphics, links, electronic art, animations, illustrations, artwork, audio clips, video clips, photos, images, reviews, ideas, and other data or copyrightable materials or content, including the selection and arrangements thereof is "Content." Where KONCHECK provides Content to the user in connection with the Services, including, without limitation, the software, the products and the site, it is "Content". Content remains the proprietary property of the person or entity supplying it (or their affiliated and/or third-party providers and suppliers) and is protected, without limitation, pursuant to Australian and foreign copyright and other intellectual property laws.

KONCHECK hereby grants You (as a User) a limited, non-exclusive, non-transferable license to access Content available on KONCHECK for Your personal, non- commercial purposes in accordance with these Terms and any conditions. All other uses are expressly prohibited absent Our express written consent. You may not reproduce, redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, create derivative works of, license, or otherwise transfer or use any Content unless We give You explicit permission to do so. Content is licensed, and not sold to You. Notwithstanding the foregoing, we reserve the right to revoke this license to access and use Content granted to You as described above.

Continuity of Services

KONCHECK does not warrant or guarantee that the service will be uninterrupted, continuous or faultless. KONCHECK reserves the right to alter, suspend or discontinue any aspect of our website of the content or services available through it, including your access to it.

Linked Sites

We make no representations whatsoever about any other web sites which you may access through our web site or which may link to our web site. When you access any other web site you understand that it is independent from us and that we have no control over the content or availability of that web site. In addition, a link to any other site does not mean that we endorse or accept any responsibility for the content, or the use of, such a web site and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other web or resource. Any concerns regarding any external link should be directed to its web site administrator or web master.